Energy Advice

Due to the current Cost of Living Crisis our Energy Advice service is in high demand and so it will take longer than usual to reply to your enquiry. Please consider the following advice before requesting an appointment with our Energy Adviser.


If you have self-disconnected and have no gas/electricity, please contact Salford Assist in the first instance. You can make an online application ( or contact Spirit of Salford on 0800 952 1000 to make a telephone application. You will be asked for proof of your income and expenditure before they can award an energy voucher.

You also have the option of contacting your supplier and requesting an emergency top up if you have a smart meter. It is possible to get an additional emergency top up if your supplier agrees that you are vulnerable.


Advice & Support

Our Energy Adviser is able to provide energy efficiency information, advocacy and support to help low income adults and young people and vulnerable service users living in Salford to reduce their utility bills and improve energy efficiency in their homes.

They may be able to assist you on switching providers in order to maximise household incomes and may also able to exchange pre-pay gas and electric meters for credit meters, potentially saving clients hundreds of pounds per year.

Funded by Salford City Council, our Energy Adviser is able to give one-to-one tailored energy efficiency advice, information, referral to energy efficiency grants and signposting to other relevant services.

Salford Foundation is regulated by the Financial Conduct Authority.
(FCA FRN: 675175)

What people are saying

"I enjoyed my experience on NCS because I was challenged by myself and others around me. I had a lot of inspiration to carry on and do better. I mixed with people from different backgrounds."

"Without Salford Foundation's support I'd be homeless. You've changed my life and I would never be able to continue my studies without your help."

"Coming here has changed my life around for the better. It has helped me stop offending by looking at why I did it in the first place and helping get things sorted out."

"I am now much more confident in my schoolwork and I listen more and my organisational skills are getting better each day."

"You would not believe the difference coming to Salford Foundation has made. I was sitting in my house, not speaking to anyone for days. My life has changed for the better. I have a life again."

"I can now start living my life again and not be afraid to open my front door. Thank you so much."

"Thank you so much for going above and beyond for my child. Your help and support has helped make such a difference in her life in such a small amount of time. I am truly grateful."

If you would like to find out more about our Energy Advice service, please get in touch.

Julie Williams

Energy Advisor


Get involved

If you want to get involved and make a difference, get in touch with us to discuss how you can help.

Our fantastic partners

Salford City Council
BNY Mellon
Bupa Foundation
Co-op Foundation
Greater Manchester Combined Authority
Greater Manchester Women’s Support Alliance
JD Foundation
Kenny Waste Management
Nationwide Building Society
The Big Life Group
University of Salford